Two Ways to Contact Helpline
Helpline is the single point of contact for families to access SWAN Post-Permanency services at 1-800-585-7926 (SWAN).
Now, in addition to phone contact during normal business hours, families can also contact the Helpline during non-business hours by email at SWANHelpline@diakon-swan.org. Email inquiries are answered promptly and can help families access needed services during non-traditional working hours.
During normal business hours, Helpline staff continues to assist families, lets them know if they are eligible for SWAN Post-Permanency services and provides a list of provider agencies in a family’s local area. Once the family selects an agency, Helpline staff initiates a referral to that agency so services can begin.