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Diakon/FDR Staff

Leadership

  • John Coutts, IT Manager

    John serves as the SWAN IT systems manager for Diakon-SWAN, LLC. Joining Diakon in 2008, John oversees information technology management of the SWAN prime contract. He manages all aspects of technology directly related to the prime contact including development and maintenance of the SWAN portal. John blends technology with practice to create useful, efficient resources. Before joining Diakon, John was associate director for a non-profit environmental organization in Harrisburg.  Contact John at 717-231-6421 or jcoutts@diakon-swan.org.

  • Judi Damiano, SWAN Program Administrator

    Judi is SWAN program administrator providing leadership and overall supervision to practice and programs provided by the SWAN prime contract. She has worked for Family Design Resources, Inc. since 2000 and with the SWAN contract since 1996. She was previously a senior program manager and division manager for SWAN technical assistance. Before joining FDR, Judi was a permanency specialist at Project STAR. She has a master’s degree in professional leadership from Carlow University and a bachelor’s degree in information science from the University of Pittsburgh.  Contact Judi at 717-231-6430 or jdamiano@diakon-swan.org.

  • Fawn Davies, Communications Director

    Fawn is the communications director for Family Design Resources, Inc., which she first joined in 2009. She manages and directs internal and external communications and strategy to ensure promotion of and information sharing within the network.  Fawn served previously as an FDR program manager and has held communications positions with the Pennsylvania Medical Society Liability Insurance Company and United Way of Lancaster County. Fawn holds a bachelor’s degree in communications from Millersville University of Pennsylvania. Contact Fawn at 717-558-1246 or fdavies@familydesign.org.

  • Melissa Eller, TA Program Director

    Melissa is a program director for Family Design Resources, Inc. overseeing technical assistance under the SWAN prime contract. She joined FDR in 2002 and held prior roles within the SWAN prime contract, including SWAN LSI paralegal for Westmoreland County, SWAN LSI coordinator, regional technical assistant and RTA division manager. Melissa began her child welfare career in 1999, working as a paralegal for the Adoption Legal Services Project in Allegheny County. Melissa holds a master’s degree in public administration from the University of Pittsburgh and a master’s degree in community counseling from Indiana University of Pennsylvania. She earned a bachelor’s degree in English professional writing from La Roche College. Melissa is a nationally certified counselor. Contact Melissa at 717-231-6438 or meller@diakon-swan.org.

  • Stephanie Mannering, LSI Program Director

    Stephanie is a program director for Family Design Resources, Inc. with oversight of the SWAN Legal Services Initiative. She joined FDR in 2006 supporting the SWAN prime contract as a paralegal for the Adoption Legal Services Project in Allegheny County. She has held various roles in SWAN LSI, including paralegal, coordinator and division manager. Before joining FDR, she was a family service specialist in the Delaware child welfare system. Stephanie graduated from the University of Delaware with a degree in criminal justice and from Duquesne University School of Law’s Paralegal Institute with a master’s certification in paralegal studies. Contact Stephanie at 717-558-7349 or smannering@diakon-swan.org.

  • Peggy McFarland, Fiscal Manager

    Peggy serves as the SWAN fiscal manager for Diakon-SWAN, LLC. Joining the prime contract with Diakon in 2006, Peggy oversees fiscal operations and reporting of the prime contract for SWAN. Before joining the prime contract, she held several positions in finance at Diakon and previously Tressler Lutheran Services since 1992. Contact Peggy at 717-231-5369 or pmcfarland@diakon-swan.org.

  • Rachel Meaker, Training Director

    Rachel is the training director for Family Design Resources, Inc., which she first joined in 2009 as a legal training specialist. Rachel oversees all aspects of training and conferencing functions for the SWAN prime contract. Previously, Rachel practiced child welfare law for 11 years, serving as an assistant county solicitor for Berks County Children and Youth Services until 2003 and as a guardian ad litem in Berks County until 2009. Rachel graduated from Carnegie Mellon University and Widener University School of Law. Contact Rachel at 717-558-1241 or rmeaker@diakon-swan.org.

  • Belinda Muschar, LSI Program Director

    Belinda has worked for Family Design Resources, Inc. under the SWAN prime contract since 2002 and, in her current position, has oversight of the SWAN Legal Services Initiative. Previously, she held various roles in support of the prime contract, including SWAN LSI division manager, coordinator and paralegal and regional technical assistant. Before joining FDR, Belinda worked at Allegheny County, Office of Children, Youth and Families as a county caseworker in the intake, foster care and adoption departments. She received her bachelor’s degrees in psychology and political science from the University of Pittsburgh. Contact Belinda at 717-231-6422 or bmuschar@diakon-swan.org.

  • Lisa Stum, SWAN Contracts Administrator

    Lisa serves as the SWAN contracts administrator for Diakon-SWAN, LLC, which she joined in 2000. With more than a decade of SWAN experience, she manages mission-critical administration and monitors subcontractor activities of the prime contract. Providing supervision of the data management, fiscal, and information technology development requirements of the prime contract, Lisa also focuses on facilitating Diakon's accomplishment of the SWAN prime contract objectives. Before joining Diakon, Lisa held the position of director of support services for the previous SWAN prime contractor. She is a graduate of Millersville University of Pennsylvania with a bachelor’s degree in psychology.  Contact Lisa at 717-231-5365 or lstum@diakon-swan.org.

 

Legal Services Initiative (LSI)

  • Laurie Mann-Carpenter, LSI Division Manager

    Laurie is a SWAN LSI division manager, providing support and collaboration to LSI coordinators, paralegals, and county children and youth agencies. She joined Family Design Resources, Inc. in 2005 as a SWAN LSI paralegal, transitioning to be an LSI coordinator in 2009 and LSI division manager in 2014. Laurie received her bachelor’s degree in elementary education/music from Millersville University of Pennsylvania and an associate degree in paralegal studies from Harrisburg Area Community College. Contact Laurie at 717-231-6455 or lmann@diakon-swan.org.

  • Megan McConahy, LSI Division Manager

    Megan is a SWAN LSI division manager, providing support and collaboration to LSI coordinators, paralegals, and county children and youth agencies. She joined Family Design Resources, Inc. in 2011 as a SWAN LSI paralegal in Lawrence County, transitioning to be an LSI coordinator in Allegheny County and then LSI division manager. Previously, she was a child welfare caseworker serving Lawrence County and a foster care caseworker for Cray Youth and Family Services. Megan holds a bachelor’s degree in political science and English/women's studies. Contact Megan at 717-558-7287 or mmcconahy@diakon-swan.org.

  • Brooke Milliron, LSI Division Manager

    Brooke is a SWAN LSI division manager, providing support and collaboration to LSI coordinators, paralegals, and county children and youth agencies. She joined Family Design Resources, Inc. in 2010 as an LSI paralegal in Lawrence County. Brooke was named an LSI coordinator in 2012, and in 2015 she became a division manager. Before joining FDR, Brooke was a foster care specialist with The Bair Foundation for 12 years. She graduated from Grove City College with a bachelor’s degree in psychology and a minor in sociology. Contact Brooke at 717-558-7072 or bmilliron@diakon-swan.org.

  • Renee Murray, LSI Division Manager

    Renee is a SWAN LSI division manager, providing support and collaboration to LSI coordinators, paralegals, and county children and youth agencies. She joined Family Design Resources, Inc. in 2010 as a SWAN LSI paralegal in Butler County, transitioning to an LSI coordinator position in 2012 and LSI division manager in 2016. Previously, she was a child welfare caseworker serving Allegheny and Venango Counties. Renee received her bachelor’s degree in child development and family relations from Indiana University of Pennsylvania. Contact Renee at 717-558-7071 or rmurray@diakon-swan.org.

  • Suzanne Palmer, LSI Division Manager

    Suzanne is a SWAN LSI division manager, providing support and collaboration to LSI coordinators, paralegals, and county children and youth agencies. She joined Family Design Resources, Inc. in 2002 as the SWAN LSI paralegal in Lycoming County. In 2007, Suzanne became an LSI coordinator before transitioning to her current role. She now provides support and collaboration to LSI coordinators, counties and their paralegals. Suzanne has a bachelor’s degree in administration of justice and a juris doctorate from Widener University School of Law.  Contact Suzanne at 717-231-6445 or spalmer@diakon-swan.org.

  • Marybeth Powers, LSI Division Manager

    Marybeth is a SWAN LSI division manager, providing support and collaboration to LSI coordinators, paralegals, and county children and youth agencies. She joined Family Design Resources, Inc. in 2002 and has been involved with the SWAN LSI program since its inception. She was a SWAN LSI paralegal in Lehigh County before becoming an LSI coordinator in 2005 and a division manager in 2009. Marybeth received her bachelor’s degree in biology from Clarkson University, a master’s degree in psychology from the University of Georgia and a paralegal certificate from Syracuse University.  Contact Marybeth at 717-231-6436 or mpowers@diakon-swan.org.

  • Heather Reigle, LSI Division Manager

    Heather is a SWAN LSI division manager, providing management and oversight of SWAN projects and activities that occur within Philadelphia County. She joined Family Design Resources, Inc. in 2007 and has held a variety of positions, including regional technical assistant, LSI coordinator, and LSI/TA specialist. Previously, Heather worked with children, youth and families in various capacities, most recently as an adoption and foster care caseworker. Heather holds a bachelor’s degree in psychology from Kutztown University of Pennsylvania. Contact Heather at 717-231-6441 or hreigle@diakon-swan.org.

  • Michael Wahlen, ALSP Manager

    Mike is the Adoption Legal Services Program manager for Family Design Resources, Inc., starting in 2013. In his current role Mike also coordinates the pro bono work on adoption cases of the Pittsburgh-based, multinational law firm Reed Smith. Mike and the staff at ALSP provide mediation to arrange post-adoption contact agreements with families. Mike graduated from Duquesne University in 1999 and later received his juris doctor from University of Pittsburgh School of Law. Previously, he worked at KidsVoice, first as an attorney and advocate, representing dependent children in Allegheny County Juvenile Court, and then as legal training coordinator and staff attorney.  Contact Mike at 717-909-6777 or mwahlen@diakon-swan.org.

  • Natalie Witt-Washine, LSI Division Manager

    Natalie is a division manager for the SWAN LSI program, providing support and collaboration to LSI coordinators, paralegals, and county children and youth agencies. Joining Family Design Resources, Inc. in 2001, she was responsible for the initial development of the SWAN LSI program. Previously, Natalie served as an associate attorney at an insurance defense law firm and worked as a director and program instructor for a paralegal training program in Phoenix, Arizona. She is a graduate of West Virginia University and Widener University School of Law.  Contact Natalie at 717-231-6449 or nwitt@diakon-swan.org.

 

Pennsylvania Adoption Exchange (PAE)

  • Jane Johnston, SWAN PAE Division Manager

    Jane is the Pennsylvania Adoption Exchange division manager. She oversees the matching of waiting children and families and provides leadership to PAE coordinators as they work with the private agencies and county child welfare agencies to find permanent families for Pennsylvania’s waiting children. She also works closely with the information technology group to support the single record database for children and families, including development of the initial matching algorithm for PAE. Before joining Family Design Resources, Inc. in 2001, she spent 10 years as the state director of the Independent Living Project. Jane has a bachelor’s degree from Penn State University in law enforcement and corrections and her master’s degree from Shippensburg University of Pennsylvania in the administration of justice.  Contact Jane at 717-231-5362 or jjohnston@diakon-swan.org.

  • Dawn Sariano, Child/Family Data Manager

    Dawn serves as the child/family data manager for Diakon-SWAN, LLC. She oversees child and family data management functions for the SWAN prime contract, including data entry, output and analytics. Previously, Dawn was a data supervisor and clerk with the prime contract and was employed for ten years by AMP, Inc. Contact Dawn at 717-231-5358 or dsariano@diakon-swan.org.

 

Regional Technical Assistants (RTA)

  • Jon Douglas, RTA Division Manager

    Jon is a regional technical assistance division manager for Family Design Resources, Inc., overseeing the technical assistance provided to county children and youth agencies and SWAN affiliate agencies. Previously, Jon held various roles within SWAN, including PAE coordinator, regional technical assistant and post-permanency technical assistant. Before joining FDR in 2008, Jon worked in direct service, including finding permanent resources for older youth while using SWAN units of service. He has also provided youth therapeutic, residential and drug and alcohol services. Jon holds a bachelor's degree in criminal justice from Gannon University. Contact Jon at 717-231-5352 or jdouglas@diakon-swan.org.

  • Tammy Hendrix, RTA Division Manager

    Tammy is a regional technical assistance division manager for Family Design Resources, Inc., overseeing the technical assistance provided to county children and youth agencies and SWAN affiliate agencies. Previously, Tammy was a regional technical assistant and, prior to joining FDR in 2004, worked in human service program development, implementation and monitoring. She has 18 years of direct service and supervisory experience in adoption and foster care. Tammy, a licensed clinical social worker, is a graduate of San Francisco State University with a master’s degree in social work.  Contact Tammy at 717-231-5368 or thendrix@diakon-swan.org.

  • Yvette Lassiter, RTA Division Manager

    Yvette Lassiter is a regional technical assistance division manager for Family Design Resources, Inc., overseeing the technical assistance provided to county children and youth agencies and SWAN affiliate agencies. Previously, Yvette was a SWAN regional technical assistant. She has provided group facilitation for LBGTQ youth in Philadelphia for many years and diversity trainings for various organizations. Prior to joining FDR in 2004, Yvette worked as an intake, foster and adoption social worker and supervisor for a private agency in the Philadelphia area.  Contact Yvette at 717-231-6454 or ylassiter@diakon-swan.org.

  • Cris Swank, RTA Division Manager

    Cris is a regional technical assistance division manager for Family Design Resources, Inc., overseeing the technical assistance provided to county children and youth agencies and SWAN affiliate agencies. Previously, Cris was a SWAN regional technical assistant. Before joining FDR in 2004, she held several positions with Columbia County Children and Youth Services, including caseworker, supervisor and administrator. Cris received her bachelor's degree in sociology and criminal justice from Bloomsburg University of Pennsylvania. Contact Cris at 717-231-6423 or cswank@diakon-swag.org.

 

Program Technical Assistance

  • Pamela Wagner, Practice Standards Manager

    Pam is the practice standards manager overseeing best practice initiatives. Previously, she was a SWAN regional technical assistant and child preparation technical assistant. Prior to joining Family Design Resources, Inc. in 2000, she was a caseworker for Tressler Lutheran Services in the north central region, providing pre- and post-adoption services. Pam also presents workshops and training sessions at state and national events. She attended Geneva College and Slippery Rock University of Pennsylvania. Contact Pam at 717-231-6439 or pwagner@diakon-swan.org.

 

Research/Quality Assurance

  • Mike Kovacevic, Research/Quality Assurance Division Manager

    Mike has been involved in the research and evaluation of SWAN programs and services since 2000, becoming research and quality assurance manager for Family Design Resources in 2010.  He oversees contracts with the SWAN Helpline and the Pennsylvania Resource Family Association.  Before working with SWAN, Mike worked at the Center for Juvenile Justice Training and Research at Shippensburg University and administered the Family Preservation Program and Communities That Care.  Mike received a bachelor’s degree in government from Lehigh University and a master’s in criminal justice administration from Shippensburg University.  Contact Mike at 717-968-0955 or mkovacevic@diakon-swan.org.

 

Training/Conferencing

  • Ilene Dubin, Legal Training Division Manager

    Ilene is the legal services training division manager for Family Design Resources, Inc. where she guides the agency's legal training services and team of training specialists. She also provides oversight to the Adoption Legal Services Project serving Allegheny County. Ilene first joined FDR in 2013 as a legal training specialist, a role in which she designed and delivered trainings to the full spectrum of professionals in the child welfare system. Previously, Ilene practiced child welfare law as a guardian ad litem in Allegheny County. She received her bachelor's degree from New York University and her juris doctorate from Temple University, Beasley School of Law.  Contact Ilene at 717-909-6811 or idubin@diakon-swan.org.

  • Beth Duzey, Conferencing Manager

    Beth is a conferencing manager, managing conference and training events for the SWAN prime contract, including building relationships with and negotiating services with vendors and venues. Previously, Beth supported the network as a conference planner and conference coordinator. Before joining Family Design Resources, Inc. in 2005, Beth was involved in training and event planning at the Pennsylvania Coalition Against Domestic Violence and claims analysis at Highmark. She received a bachelor’s degree in public administration from Shippensburg University of Pennsylvania.  Contact Beth at 717-558-1227 or bduzey@diakon-swan.org.